eh999 Privacy Policy —
Your Data is Always Safe

01. Introduction & Purpose

eh999 (hereinafter referred to as "we", "our", or "platform") provides a safe and reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect your personal information, how that information is used, under what circumstances it may be shared with third parties, and details regarding your rights.

By creating an account or using our services through our website or app, you are considered to have read, understood, and consented to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us for assistance.

eh999 always places the highest importance on user privacy. We believe you should have full control over your personal information. To that end, we are committed to keeping you informed about our data processing practices in a transparent manner.

02. What Information We Collect

We collect various types of information as needed to register users and provide services on the eh999 platform. Below is a detailed description of the categories of information we collect and how it is collected.

Personal Identity Information

During account registration, you provide the following information, which we collect:

• Full name
• Date of birth (for age verification — you must be 21 years of age or older)
• Email address
• Mobile number
• National ID card or passport details (when identity verification is required)

Financial Information

We collect the following financial information to process transactions:

• bKash, Nagad, Rocket, Upay mobile banking numbers
• Bank account details (for bank transfers)
• Transaction history and amounts

Important: We never store your full payment card number or PIN/OTP.

Technical & Usage Information

When you use our platform, the following information is automatically collected:

• IP address and device type
• Browser and operating system information
• Login time, session duration, and logout information
• Page visit history and game activity
• Data collected from cookies and similar tracking technologies

Communication Information

If you contact our support team via live chat or email ([email protected]), the content of that conversation may be recorded.

03. Purpose of Using Information

eh999 uses the information it collects only for specific, legitimate, and transparent purposes. We never use your information unnecessarily. The main purposes are described below:

04. Sharing Information with Third Parties

eh999 never sells your personal information to third parties for commercial purposes. However, some information may be shared in the limited circumstances below:

Service Provider Partners

Necessary information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay and banking services), technical support, and cybersecurity services. All such partners operate under strict confidentiality agreements and may only use the information they receive for the designated purpose.

Legal Requirements

If providing information is legally required under a court order, a lawful demand from an investigating authority, or applicable law, eh999 will fulfil that legal obligation.

Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance and the new entity will also be bound by this Policy.

With Your Consent

Outside the circumstances listed above, eh999 will not share any of your personal information with third parties without your explicit consent.

05. Cookies & Tracking Technologies

The eh999 platform uses cookies and similar tracking technologies to improve your browsing experience and ensure security.

Types of Cookies We Use

• Essential Cookies: These cookies are essential for maintaining login sessions and operating the platform's core functions. They cannot be disabled.
• Functionality Cookies: Used to remember your preferences (such as language selection) and to improve the quality of service.
• Analytics Cookies: Used to collect platform usage statistics that help us improve our service. These cookies do not identify you personally.
• Security Cookies: Used to prevent fraud and cyberattacks.

Cookie Controls

You can manage cookies from your browser settings. However, please be aware that disabling essential cookies may affect some important platform functionality.

06. Data Security Measures

eh999 has adopted the highest technical and administrative measures to protect your personal information. Our security infrastructure operates on the following levels:

However, no method of transmitting data over the internet or storing it electronically is 100% secure. If you suspect any security breach, please notify us immediately at [email protected].

07. Data Retention Period

eh999 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• While Account is Active: Your profile and transaction information is retained throughout the entire period your account remains active.
• After Account Closure: Taking into account legal requirements and the possibility of dispute resolution, certain information may be retained for a specified period after account closure.
• Financial Transaction Records: Records of financial transactions may be retained for an extended period due to legal obligations.
• Log Data: Technical logs are generally retained for a short period and are deleted on a regular basis.

Once the retention period has passed, information is securely deleted or anonymised so that no individual can be identified from it.

08. Your Rights

As a user of the eh999 platform, you have the following rights regarding your own personal information:

1. Right of Access

You can find out at any time what information we hold about you. Contact [email protected] to obtain this information.

2. Right to Rectification

If any of your information is incorrect or out of date, you may request that it be corrected. Information can be updated through your account settings or via our support team.

3. Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, complete deletion may not be possible if there are legal obligations or ongoing transactions.

4. Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

5. Right to Lodge a Complaint

If you believe we are not complying with this Policy, please inform us first at [email protected]. We will endeavour to respond to your complaint within 7 business days.

To exercise any of the above rights, contact our support team directly. Our 24/7 live chat service and email ([email protected]) are always available to assist you.

09. Privacy of Minors

The eh999 platform is intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21.

An age verification process is conducted at registration. If we suspect that a user is under 21 years of age, we will immediately suspend that account and securely delete any information collected.

If you become aware that a minor has created an account on our platform, please notify us immediately at [email protected].

10. Policy Changes & Updates

eh999 reserves the right to amend and update this Privacy Policy as needed. The Policy may change due to changes in services, the adoption of new technologies, or legal requirements.

If significant changes are made, we will notify you via your registered email address or through a notice on the platform. Continuing to use the platform after the updated Policy has been published will be considered as your acceptance of the revised Policy.

We recommend that you review this page regularly to stay informed about the latest information. The date of the most recent update is noted at the top of the page.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please do not hesitate to contact us. eh999's dedicated support team is ready to assist in both Bengali and English, 24 hours a day, 7 days a week.